Speak up

Feedback and complaints

You have a right to raise concerns about the support you receive and to seek independent help.

Last updated: 27 September 2026

Tell us what happened

We welcome feedback and take concerns seriously. You can raise a concern directly with Carla by email at hello@vitalcaresupportservices.com.au or phone 0421 065 272. Tell us what happened, how you would like us to contact you, and what you would like to see happen. Someone you trust can help you make a complaint or speak for you with your consent.

We will listen respectfully, consider the concern, take appropriate action and tell you the outcome. You can complain without being treated unfairly or losing access to support because you spoke up. If you need another format or communication method, let us know.

Independent options

You do not have to complain to us first about the quality or safety of NDIS supports. You can contact the NDIS Quality and Safeguards Commission online or phone 1800 035 544. The NDIS Code of Conduct applies to registered and unregistered providers and workers.

For a complaint about a health service or Victorian health information, the Victorian Health Complaints Commissioner may be able to assist. For a privacy matter within its jurisdiction, see the Office of the Australian Information Commissioner. These bodies determine which matters they can handle.

Immediate danger

If anyone is in immediate danger or needs urgent medical help, call 000. This website and our contact details are not an emergency response service.