01 / AT HOME
Daily living
Help with personal routines, meal preparation and household tasks, based on what you want support with.
Disability support · Melbourne's inner west
Support that fits your life.
Practical support at home and in the community, shaped with you around how you want to live.
Contact Vital CareWhat we can help with
Everyday support, with room to be yourself.
We work with you to understand what matters in your day. Supports are discussed and agreed with you before they begin.
02 / OUT & ABOUT
Community access
Support to get to appointments, take part in local activities and stay connected with the people and places that matter.
03 / YOUR ROUTINE
Flexible, practical help
Support that follows your schedule, preferences and goals.
Our approach
Your voice shapes your support.
We listen to what matters to you and make decisions with you about the support you receive. Your preferences, routines and goals guide our work. Vital Care & Support Services welcomes people of all backgrounds, identities and ways of living, and offers a respectful, non-judgmental space to discuss the support that suits you. We respect your independence and follow your lead on how you want support delivered. When a choice involves risk, we talk it through respectfully and look for safe ways to support your goals. We provide support within our skills, the NDIS Code of Conduct and applicable safety requirements.
- Clear conversations and agreed expectations
- Respect for your home, routines and preferences
- The help you choose, at your pace
- Your voice in decisions about your support
Meet Carla
Experience across disability support and care settings.
Carla brings extensive hands-on NDIS support experience with children and adults across physical disability, neurological and developmental conditions, mental health and complex day-to-day support needs. Her work has included people who need substantial assistance with daily routines and a calm, consistent approach to complex situations. She adapts her support to each person’s communication, preferences and goals.
Carla is a nursing student whose clinical placements have included aged care, subacute care, surgical wards and inpatient mental health. She plans to grow the service alongside her continuing education, bringing that learning to her disability support work while keeping each participant’s goals and voice at the centre. Vital Care & Support Services provides disability support; nursing and clinical treatment are outside the services described here.
We discuss your needs and the supports available before agreeing to work together. Availability depends on your location and the support required.
Get in touch
Ask about support that suits you.
Whether you have self-managed or plan-managed NDIS funding, or you’re arranging support privately, we can talk through what you need and whether we’re a good fit. You can also ask about privately paying for extra support beyond what your NDIS plan funds. We’ll agree on services, pricing and payment arrangements with you before support begins.
Contact details
Serving Melbourne's inner west and surrounding areas, subject to availability.
Email: hello@vitalcaresupportservices.com.au
Phone: 0421 065 272
Please do not send sensitive health information in an initial enquiry.
Vital Care & Support Services is an independent provider and is not registered with the NDIS Quality and Safeguards Commission. We welcome enquiries from self-managed and plan-managed NDIS participants and people paying privately, including for additional support outside their NDIS plan. Privately funded support is billed separately and cannot be claimed from NDIS funding unless it is an eligible NDIS support under the person’s plan. Some supports require a registered provider; we will check the funding and support requirements before agreeing to provide a service. We do not provide emergency services.
Privacy and enquiries
Your information is treated with care.
We handle personal and health information in accordance with applicable privacy laws. We respect your confidentiality and take reasonable steps to protect paper and digital records. To ask about your information, request access or correction, or raise a concern, contact Carla at hello@vitalcaresupportservices.com.au or 0421 065 272.
Read more about how we handle information
We use the contact details you give us to respond to an enquiry. If you choose to receive support, we collect information reasonably needed to plan and deliver it safely, keep accurate records, manage incidents where necessary, and administer services and invoices. This may include contact details, support preferences, relevant health and safety information, and NDIS funding details.
We share information with people or services you authorise, or where required or permitted by law, including in an emergency. We discuss information sharing and consent when support begins. We will discuss a suitable way to provide sensitive documents securely when needed.